Customer Testimonials
Very friendly professional let me look at different vehicles, test, drive a couple. Did everything they could with the numbers to give me a deal. Make sure I was happy with it.
Courteous staff, clean and well-planned vehicle reception area, outstanding check-in and description of pending work and respect for customer’s time commitment.
Kevin Jardine was very professional and knowledgeable and excellent customer service skills. Thank you Kevin
Fast and accurate service very friendly and professional. Kept me informed of services that needed to be done on my truck
Kevin in service intake was great. He was easy to work with and good communication.
They worked with are warranty company, fought to make sure they paid, and quickly fix our car. They were very nice and helpful.
While traveling through Pensacola my F250 broke down on the Interstate, I had my truck and enclosed car trailer towed to World Ford for repairs, they worked me in the quickest they could, Meanwhile I rented a truck to continue my trip, on my way back from South Florida I picked up my truck. Thanks go out to Charlie my service writer.
Bought my auto at World Ford, got a great deal. Just had my first oil change and maintenance check done and they are very professional, helpful and efficient!
My service advisor David was amazing. Kept me updated on their progress on my vehicle.
Great service from Christopher for hassle free experience on my vehicle purchase. Highly recommend this place!
I was having issues with an old f150 and 2 other mechanics could not resolve my issue. World Ford got it right the first time.
I didn't think I would be able to have my truck seen to. Kathie was awesome and made sure my truck was fixed. You have an awesome group of employees. Thank you so much.
Great quick service and professional face to face interaction. I highly recommend World Ford Service.
Went in for normal service and was told probably 2 hours. My car was finished in 1 hour. Fast efficient service. I highly recommend World Ford Pensacola!!!
Amazing. Made an appointment, which started and completed on time. 100% satisfied with performance and price.
Your service personnel are outstanding, very knowledgeable and they took care of me right away.
Great service and professional assistance. Will be coming back again for a future World Ford maintenance Nance services.
Had a great experience here. It feels like costs are rising all around us, but this place at least still provides great all around quality. Thanks and shout out to Marco Barlow.
They promised me A free oil change after the last change because of leaving air filter cover unhooked. A year and a half later they kept there promise
Dave in service was awesome. He communicated every step of the way. Being stranded out of town can be stressful but he made it easy.
The service team are very kind, informative and reassuring on what was wrong with my truck. They were able to get it diagnosed and fixed in a weeks time, which was very convenient. The price of the repairs wasn’t much either. I will definitely be returning for all my car needs.
Excellent care concerning customer needs. I was constantly informed as to the status of my vehicle. Judy LaChance was very knowledgeable and helpful. She is an exceptional asset to your Dealership!!!
Absolutely amazing! From the beginning to the end, I had A wonderful advisor Bryan and the customer service was wonderful. My car was fixed and my advisor truly answered all questions even the annoying ones.
Kevin was awesome. He made sure I got in and out with no problem. I asked for an oil change and tire rotation and he suggested the full inspection instead. I’m pleased and happy he was there to assist me.
I had a great experience getting my oil changed and tires rotated. The service was completely in a reasonable time.
I had a great experience with the dealer. Marco and the sales team were fantastic with helping me with my bronco order and all aspects of my purchase.
Great experience got my vehicle back when promised and everything was taken care of correctly
Great customer service. Great adviser. I really like my service. My adviser was really polite and knowledgeable.
Provides good fast service. Appointment took car in on time. Fair price and quality work.
This is the 2nd time I’ve bought at World Ford and based on my experience I wouldn’t go anywhere else! They are very efficient and do anything in their power to make sure you’re happy with your purchase!
Very friendly, explains everything, wasn’t there long. Nothing else really can think of . Thanks
My service advisor Miranda was amazing. Very knowledgeable. She explained everything and kept me updated from beginning to end
No one is perfect, but they came close. Good experience when it was all said and done.
Completely astounded with super service and professionalism!!!! My first visit was met with greater than expected results. This first impression will last a very long time. Brandon and the automotive technician were top shelf. Thanks for a one of a kind experience.
On time, didn't take long, efficient, friendly, helpful, nice lounge, clean restroom and coffee.
Appt confirmed promptly estimated repaired completed backup camera did the safety recalls provided transportation excellence
Dealership was clean and all staff:personnel that we dealt with were friendly and courteous. Salesperson that helped us was extremely kind and a jiy to work with.
I got there one hour early. They had room to work me in and I was finished in 50 minutes. Bravo!
Clean, prompt, organized. The waiting experience is comfortable and they keep you well informed while waiting on services
Very clean dealership,informative of any upcoming services that may need attention,nice people willing to help
Great experience. The employee i worked with was considerate and understanding of my situation and prior experiences. Changed my opinion of World Ford Pensacola for the better.
Sales side has always been great. Service is so slammed it’s ridiculous. Made appointment for an oil change and shuddering/misfire. Immediately the advisor snapped that “we don’t diagnostics for waiters!” She realized how rude that sounded and back tracked and said she’d ask them to look into it. The paperwork says they test drove the vehicle and couldn’t reproduce the issue. They never left the lot. Fingerprints and smudges all over my hood from them. I’ll make the drive elsewhere for service going forward.
It was a pleasant experience buying my 2023 Ford F150 Lightning. The salesman, LaRon, was pleasant, knowledgeable and answered all questions. Looking for a no hassle experience buying your next vehicle - World Ford .Pensacola
Went in for an oil change found out about a recall. Was told I wouldn't be able to have my vehicle for 24 hours. I was sent the text telling me the car was ready in just under 3 hours. So loving this service. Thank you.
Advisor kept me up to date. Waiting area is nice and stocked with water and snacks.
Listen to what I told my truck was doing . Took in on Saturday and had back by Wednesday.
Appointment check in very seamless. All concerns addressed. Work accomplished in a timely manner of. Was kept informed all during the process.
Professional, Courteous, No pressure in the negotiations, the car we purchased was clean before and re-cleaned after and the gas was topped off too! A true rarity today a real throwback to when the customer was appreciated. Great salesmanship!
I have mostly received good service at World Ford. Most of their advisors are very friendly, knowledgeable and will go out of their way to help you. They let you know if they find additional items that need your attention. But a couple of times I feel they were trying to upswell me. They have gotten better about getting your work done in a more timely manner. One thing they have done to me twice is schedule my truck for service on Friday and not start until Monday. I was all weekend without my truck for no reason. Now I ...
World Ford Pensacola’s service department provides top tier customer service. They keep their clientele well informed from beginning to end of the service experience. I highly recommend World Ford Pensacola!
I was informed every step you of the process. I was very pleased of how fast it was accomplished.
Everything went well, we are happy with the service. BryanFitterling service advisor answer all our questions and and always return my call.
Outstanding service and customer care. Solved problem and fixed it very fast will return again in future and make a purchase also based on the service dept
Easy to schedule, drop off and pickup. Everything was clearly explained and all questions answered.
Was a good experience, they had my truck in & out quick for the oil change even checked it out for the 80,000 mile check
We were in Florida for a couple of weeks and our change oil lite came on.We call you all and you got us in and took care of the oil change and noticed we had a recall that we were waiting for the part to come in in our Kentucky home location for months but you all had the part and took care of it.Thanks for your service and the heads up on our recall.
Kevin in the service department was a friendly, helpful and professional service advisor. I will request him each time my vehicle requires service.
Great job by everyone! Top-notch service with a positive attitude, always putting the customer first!! Thank you!!!
Since the first time I brought my vehicle in for service I have kept going back. There are times when they are backed up and it may take a week before they can get to my.vehicle for major work but it is always worth the wait. The reason they get backed up is because there are so many people that feel the same way. They stand behind their work 100%.. They do the work that you want done. The prices are very reasonable. All the service people I have worked with been excellent. There isn’t one bad thing I ...
Katie and Miranda were very helpful and provided great, prompt service. I would highly recommend.
Excellent people to work with, responsible, trustworthy and professional at all times, especially Scott White and Marco Barlow.
Timely appointment and Quick Service. Kevin was very helpful and I did not have to wait long for a ride to my office
The service department is impressive and everyone I dealt with was great. They did a great job on my vehicle
Very professional and well run service department. Scheduled service online and they received the car right on time. Staff is friendly, helpful, and knowledgeable.
We took my car in for two problem. Dave explained everything, and kept his word. That’s good as gold for us. Enough said.
Repaired was done timely manner. Thanks for the quick service since I had to wait a month.
N/A I really have anything to say I appreciate the service that was given to me on my F150
Did a quick and a great job with the recall item and oil change. Awesome job to all the staff at world of fords
I went in for my oil change today, Service advisor was Brandon…very nice, polite, and professional. He took care of the paperwork and had a tech transport the vehicle to the area in which oil changes are done. Requested they let me know when wheels were removed for inspection of brakes and rotors. Mr. McCauley, the Dealership Service Manager wanted me to see to rear brake shoes since they were noted on previous oil change document for replacement. He showed me what they noticed on my last visit and recommended replacement. I appreciate it he took time to show ...
Last year I had a bad experience here. This time was an infinitely better experience.
World Ford is a very Relaxing, Easy Going Dealership. The Sales People are so Friendly. The Service Department is great. They listen to your needs and wants.
Everything was taken care of as needed, and kept me informed. World Ford is awesome!
Great job, very professional well pleased I would do business with them again. Chris was my sales person and I would highly recommend asking for him.
Katie was great. Kept me up to date and was polite. Expeditious check in and check out
I always complain about time it takes for service rendered. Oil and filter change plus air filter and wiper changed. Two hours. Appointment at 8:00 and left at 10:05. My service advisor was the best. I always ask for him. Thanks.
Everything was done as promised and in a timely manner. My representative was excellent and answered all my questions
The service department is top notch. I am very pleased every time I need to take my car or truck in - both on the level of communication and the quality of service.
I have not had any issues with the dealership and advise you you check them out. They do great service work.
Great work at reasonable price point. Recommend giving them a chance to repair you vehicle.
The service is very good, with knowledgeable and helpful staff. Ms. LaChance was very helpful during my 60,000 mile service.
World Ford provided me great service 2Day. Frank and his team are true professionals. I had a 7 AM and I was done within an hour for a oil change.
They were very professional and efficient. They were willing to do what they could to make sure my service was successful.
Great dealership good service good people ,long wait to change 4 tires, I would go To World Ford again Brandon Parker great guy you to give him raise !!!!
The appointment system worked well. David D. and Bryan were very professional and kept me informed about by Shelby.
Great service, fast and efficient. Everyone was courteous and friendly. I highly recommend World Ford.
Went shopping for a used car for my son and Marlon Graham was fantastic! He was a pleasure to work with and got us where we needed to be! He is hands down the BEST car salesman I’ve ever worked with! Highly recommend him and World Ford in Pensecola!
I have always got treated right with World Ford
Bryan was amazing!! He made the process super smooth. Adam was also awesome! Great team.
My service rep, Judy, was very efficient. She kept me informed all through the process. She made an Uber available if I wanted one. Very satisfied with World Ford Service Department!!!
If you’re looking for a vehicle, do it with Chris Jones! He helped with my Bronco order; went through everything with me, explained the process, and made it a point to let me know and be available as soon as my Bronco came in. It took a while to get my Bronco, but when it came in, Chris made this a seamless process and took the time to go through all of the features of the vehicle with me. Everyone at World Ford was welcoming and friendly. Great experience and customer service!
Quick fast friendly service
I recommend the service. I went in without an appointment and figured I’d be there most of the day but it wasn’t bad considering I just drove in for service. They informed me that it would take longer and offered transportation to where ever I needed to be if needed. The wait wasn’t near as long as I expected and I was constantly informed about the service progress.
Judy Lachance did me great with her excellent professionalism!
Marco was so helpful friendly patient and the total experience from start finish was Quik and easy
My adviser was amazing . Got me a good price and worked it out for me to afford my repair. Thanks
Profesional service.I was in and out in a very short time.. They gave me a ride home and a ride back. Highly recommended
Great customer service, nice clean facility.
When I called to make appointment to get maintenance done on my truck Mike got me scheduled for the next morning. Fast, courteous and professional service. While doing maintenance on my truck advised me of other maintenance that should also be done at my option of getting it done or waiting till later time. Completely satisfied with service advisers and maintenance completed on my truck. World Ford provided Urber service to take me back home while my truck was being serviced.
Mike Herman was friendly and helpful. Work appears to be successful. However, I’ve been Ford loyal too long to be denied a rental. Will be considered on my next purchase.
Have bought several cars there. Always treat me fair