Customer Testimonials

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DealerRater Jun 16, 2024

Amazing and quick service! Anything that I have needed was tended to! I even bought a car from them and that was more than a great experience!

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DealerRater Jun 16, 2024

While standing in the service area I was thinking, "wish i would have bought here." Very nice facility and the people are much friendlier.

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DealerRater Jun 15, 2024

Got an appointment right away, assistant was very helpful for me all set and complete service in a timely manner.

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DealerRater Jun 14, 2024

Rapid scheduling and fast turnaround for recall fix on F150. Kevin Jardin in service did a great job getting everything done promptly.

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DealerRater Jun 12, 2024

Had a great experience with Jerry McWatter in the service department. My car was fixed much quicker than I expected, and Jerry (Danny) was friendly and helpful.

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DealerRater Jun 12, 2024

Had a great experience buying a car from our salesman, Ryan Joyner. He was easy to work with and made it a stress free process.

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DealerRater Jun 12, 2024

The staff is always friendly, professional and attentive! The waiting room is clean, comfortable & inviting! My experience is always positive!

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DealerRater Jun 12, 2024

Very Pleasant and friendly in and out much quicker than quoted reminded me of next service needed at 60,000 miles.

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DealerRater Jun 10, 2024

Great service. in and out in less than an hour. Bryan was very easy to work with.

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DealerRater Jun 9, 2024

They were great to listen to me and gave great customer service along with quality repairs.

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DealerRater Jun 7, 2024

Service appointment was made online for warranty work.Friendly and attentive service staff. Service was completed in a timely manner.

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DealerRater Jun 7, 2024

Overall great experience. I went to the dealer thinking I would just be looking but drove away with a new Ford Raptor. The team of sales professionals were courteous and helped address all my questions. The overall experience was very positive, I would highly recommend World Ford.

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DealerRater Jun 7, 2024

They did an excellent job on my Shelby! They took good care of the car and had it back in a timely manner.

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DealerRater Jun 4, 2024

Helped me find the best deal and rate. The service was super good.salesman was nice, and was not a pushy salesman. He made it easy for me to make the right decision.

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DealerRater Jun 3, 2024

Professional, clean waiting room and adviser was helpful. Enough written about my experience and service.

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DealerRater Jun 1, 2024

Jason, Miranda and Danielle are awesome good communications and make sure everything is just right

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DealerRater May 25, 2024

Miranda put me at ease and my truck runs great. I also had the tires replaced with an upgrade to "H" rating. Thanks.

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DealerRater May 25, 2024

Just was amazing as always! Thanks for the support from world ford. My go to dealership

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DealerRater May 24, 2024

Katie was very nice and really took care of my company vehicle. Got me in and was honest how long it was going to take and gave me updates. Communication was on point.

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DealerRater May 23, 2024

Katie was great!!! Service completed as promised, went above and beyond!!!! Great service, always. This is my dealership!!

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DealerRater May 23, 2024

World Ford always provides prompt and excellent service. The staff is courteous and knowledgeable. I would recommend this dealership to anyone who needs to have their Ford vehicle serviced.

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DealerRater May 22, 2024

Kevin was excellent! Vehicle service was completed on time. I'm looking forward to next time.

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DealerRater May 18, 2024

Always great service and very knowledgeable people. Have been taking my truck there for three years

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DealerRater May 18, 2024

Excellent customer service, very friendly staff and addressed all my concerns which was very helpful.

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DealerRater May 18, 2024

The ease of scheduling the service on line is wonderful and when I arrived within a min site someone told me that theyd help me as soon as they were finished with the folks before me. Then I was greeted again by AL. Who told me where to stand to wait for help. Everyone was polite and professional. They got it in and by the end of the day they sent me a text and I paid on line and they had my car sitting out front waiting for me. Wonderful service and great people in the service dept.

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DealerRater May 16, 2024

They were on point once it was diagnosed but be ready to wait for perfection!

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DealerRater May 16, 2024

Great customer service. Wait time is never longer than what they tell you. They keep you informed about your vehicle. Job well done guys !

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DealerRater May 16, 2024

Service depart is excellent! My advisor Brandon kept me informed of the repair the whole time.

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DealerRater May 16, 2024

They quoted me a deal on a new truck with a trade in,had it ready when I got there after my 5 and a half hour drive with my trade on time

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DealerRater May 15, 2024

Miranda Foster did an exceptual job in communicating and providing professional service when I have my truck serviced today. She answered all my questions and ensured some future service was aligned. She has restored my faith in customer service with polite professional manner. In the past I often left frustrated and disappointed, but now am happy to say World Ford provides exceptuanal service to their customers.

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DealerRater May 15, 2024

Bryan met me on arrival. Very professional and friendly. Service was completed in a timely manner. I had bought the service package so cost was good! satisfied !!

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DealerRater May 15, 2024

We just bought a Ford Explorer. Michelle Roberts, our salesman, made the entire experience great!

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DealerRater May 14, 2024

Kevin in the service department was very helpful and kept me well informed about the progress of my vehicle.

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DealerRater May 14, 2024

Miranda was the best service advisor I have ever dealt with. I was sick and needed tires that day. She got them quick and when I went to pick my vehicle up, I did not have to wait. It was ready and I only had to sign invoice and was not made to stand around waiting for help. This was important because I was sick and unable to stand for very long. She is the best and I will ask for her in the future.

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DealerRater May 14, 2024

The salesman ar world ford was great. He worked with my budget and got me in a new car

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DealerRater May 14, 2024

No hassle deal. Quick and easy, no xx upsell. Marco was fantastic to deal with.

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DealerRater May 14, 2024

Great service and friendly advisor. Danny advised me about my service and how long it would take and kept me updated. The techs finished early too.

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DealerRater May 11, 2024

Very professional and service is fast. Miranda was great and I felt in good hands.

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DealerRater May 11, 2024

Worked with the service manager we got our vehicle in and they got the parts and fixed properly. They kept in good contact with information while the vehicle is being fixed.

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DealerRater May 10, 2024

Kevin jardine was friendly and amazing. Be was very helpful! He did a wonderful job answering all of my questions and keeping me updated about the vehicle.

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DealerRater May 10, 2024

Judith is an amazing advisor. It’s so nice to see some honestly and respect.

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DealerRater May 8, 2024

They kept me informed of the time line of my vehicle. Judy was very helpful!

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DealerRater May 5, 2024

Rep was great. Set up future appointment for repair. Great Rep very nice and professional.

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DealerRater May 5, 2024

On time service, friendly and helpful. I Would defiantly recommend the service dept. for anyone needing car upkeep

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DealerRater May 4, 2024

Daniel takes care of you and helps you with your service call. Thank you Thomas

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DealerRater May 4, 2024

Miranda’s absolutely amazing!! She me in and out in no time and kept me informed!! Excellent service!!

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DealerRater May 4, 2024

Danny, is an amazing person. I would like for him to be my service representative in the future!!

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DealerRater May 1, 2024

Everyone was extremely helpful and very professional. They answered all my questions without hesitation all while having a smile on their faces.

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DealerRater Apr 30, 2024

Katie F in service is awesome and gets stuff done! Chris jones in sales is awesome!

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DealerRater Apr 30, 2024

Great experience. Got the car we wanted at a good price. Our salesman, LaRon Smith was super helpful. Would recommend him and World Ford!

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DealerRater Apr 30, 2024

Great experience with our new car purchase. Go see Marco! He made the purchase super easy.

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DealerRater Apr 30, 2024

Robin Had mee was the dealer I was privileged to work with. She was very patient and willing to listen to my needs for a safer vehicle for my husband who has dementia and frequent falls. She was also understanding of the financial limitations I had to work with. Even though we ended up going a bit above what I wanted to spend, she matched us perfectly with our Edge titanium!! Hubby loves it and can get into and out of it soo much more safely than the F150 we currently use for his appts. I came in thinking an ...

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DealerRater Apr 30, 2024

Good dealership. Nice people. Sometimes slow on general service and repairs. Great service advisors. I will return.

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DealerRater Apr 30, 2024

Service department was outstanding as usual, thanks to my service agent everything was explained thoroughly. Highly recommended.

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DealerRater Apr 29, 2024

Danny did a very good job. He was very efficient and kind and I think he’s a blessing to work with y’all should be so pleased.

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DealerRater Apr 28, 2024

Great service. I was helped immediately and the person who assisted did a great job

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DealerRater Apr 28, 2024

Excellent service. Representative very polite. Job completed in a timely manner. I will return for service again.

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DealerRater Apr 27, 2024

This is the forth vehicle I have purchased from World Ford. Everyone is so helpful and professional there.🙂

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DealerRater Apr 25, 2024

Staff was very helpful my sales man was super good. He worked with me in evert way.

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DealerRater Apr 23, 2024

Great fast service professional help all the way. Truck was in and out for recalls

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DealerRater Apr 20, 2024

The service reps (Danny and Brandon) were top notch on addressing my issue. I had a recall for a sensor that takes 15 max to replace. They had to order part but comprised and did not require me to leave my vehicle with them until part was replaced. Thank you you two for doing the right thing.

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DealerRater Apr 20, 2024

Very good service and excellent customer service. Would recommend to anyone willing to listen. Thanks

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DealerRater Apr 20, 2024

Took my F350 in for service and met Brandon for the first time! He was excellent, very thorough, and a true customer service representative. I would highly recommend this dealership! Also, the guys in parts were extremely helpful! Great experience!

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DealerRater Apr 19, 2024

Good fast service, this is my second time in and both times were handled very professionally,

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DealerRater Apr 19, 2024

Went in for an oil change and 30000 mile maintenance check on vehicle. No appointment . No problem. They got us right in and right out

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DealerRater Apr 19, 2024

Took my car in in a timely manner and also got me out on time

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DealerRater Apr 18, 2024

Excellent dealership to work with Daniell glass is a great service advisor She kept me informed on the work being done on my truck

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DealerRater Apr 18, 2024

Earl was very nice and worked with me to ensure I had a good deal.

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DealerRater Apr 17, 2024

Everything went smooth from the time I pulled in. I had never been to world Ford before and when I got there, the specialist I work with was Danny and he made it very simple and walked me through the process of how everything works. he took my information down, told me what their process is going to be and said he would be in touch. he called me to ask questions the next day and on Saturday morning. By Monday morning, I had an evaluation after the tech was done with what was recommended and the process to choose ...

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DealerRater Apr 16, 2024

It was good experience it was good service and the time rate was good turnaround

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DealerRater Apr 14, 2024

They did a good job from the moment I got there and the time I left

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DealerRater Apr 14, 2024

Excellent service department visit. Gave me the service and answered all my questions. Thank you.

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DealerRater Apr 13, 2024

Super fast and Excellent service! I was in and out in less than the time quoted. Clean and friendly atmosphere too.

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DealerRater Apr 10, 2024

Robin was very helpful, professional, friendly and very knowledgeable. She was very thorough and did a great job in helping me with my choice of vehicle, understanding my financial capabilities.

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DealerRater Apr 10, 2024

Excellent! They’re my first choice for my family driving multiple Fords! Professional, timely, and good Americans.

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DealerRater Apr 9, 2024

The best service I have ever had ,fast and the staff answer all my questions.I highly recommend them.

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DealerRater Apr 9, 2024

Excellent service. Kevin is very attentive and the service department is clean and friendly. We had a great experience.

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DealerRater Apr 6, 2024

Very good service, had the truck back early. I was informed of any problems or delays

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DealerRater Apr 6, 2024

Very pleasant greeting and gave a clear and concise explanation about the work that was necessary.

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DealerRater Apr 4, 2024

This was the best car experience I ever had. I'm So glad that Nash answered the phone

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DealerRater Apr 4, 2024

My service adviser is a true professional that is very attentive and patient. Mrs.Katie has always been extremely helpful and a great communicator. She always greet us with a Beautiful smile. Respectfully Billy

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DealerRater Apr 4, 2024

Charlie was service tec, and I really appreciate him getting everything done I was up against the clock and he handled it professionally Thank You Charlie

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DealerRater Apr 3, 2024

I had a great experience from scheduling to service. Brandon Roberts has always given exemplary service.

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DealerRater Apr 2, 2024

I thought Bryan was very professional and kept me informed on my car. He made sure I had a ride going from the dealership and back to get my car. I really appreciate the courtesy and will recommend him to future customers.

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DealerRater Apr 2, 2024

Great customer service. No stress vehicle purchase process. Salesman and finance person were very helpful.

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DealerRater Apr 1, 2024

Jaron made scheduling service easy and Katie made the service process wonderful. It was a good experience

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DealerRater Apr 1, 2024

The salesman took time to work with me through test driving 4 trucks. All different sizes so that I could come to my own conclusion what fit my needs. With a 1.9 intestate rate, it was a no brainer to buy new verses buy used.

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DealerRater Mar 31, 2024

Friendly staff a clean facility and work was completed successfully and in a timely manner

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DealerRater Mar 30, 2024

Sales Dept Best Ever Fast Honest Purchased over 15 vehicles from this Dealership. Not one single issue. Service Dept is top notch for quality work. Like every other business just can’t get enough quality work force to maintain the amount of work they are getting. Really no different than any good business if their backed up there’s a reason people will wait when there’s so many choices here in pensacola to get your needed work done.

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DealerRater Mar 28, 2024

My 3rd service visit to World Ford; service is completed in a timely and professional manner. Highly recommend!

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DealerRater Mar 28, 2024

The whole process was very quick, friendly and professional. Greeted with a smile . Got me to work on time . Made reasonable recommendations and had my vehicle ready quickly.

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DealerRater Mar 27, 2024

Everthing went well. I was able to drop off my car and was able to pick it up just fine.

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DealerRater Mar 25, 2024

Despite being a Ford dealership, I didn’t feel pressured to buy something that I clearly didn’t want. The buying process went overall smooth and I was more than happy with my purchase

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DealerRater Mar 23, 2024

They are prompt and courteous. They changed my oil without an appointment and quickly. Very kind people.

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Facebook Dec 30, 2021

Went shopping for a used car for my son and Marlon Graham was fantastic! He was a pleasure to work with and got us where we needed to be! He is hands down the BEST car salesman I’ve ever worked with! Highly recommend him and World Ford in Pensecola!

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Facebook Dec 29, 2021

I have always got treated right with World Ford

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Facebook Sep 6, 2021

Bryan was amazing!! He made the process super smooth. Adam was also awesome! Great team.

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Facebook Sep 1, 2021

My service rep, Judy, was very efficient. She kept me informed all through the process. She made an Uber available if I wanted one. Very satisfied with World Ford Service Department!!!

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Facebook Sep 1, 2021

If you’re looking for a vehicle, do it with Chris Jones! He helped with my Bronco order; went through everything with me, explained the process, and made it a point to let me know and be available as soon as my Bronco came in. It took a while to get my Bronco, but when it came in, Chris made this a seamless process and took the time to go through all of the features of the vehicle with me. Everyone at World Ford was welcoming and friendly. Great experience and customer service!

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Facebook Aug 31, 2021

Quick fast friendly service


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