Customer Testimonials
Robert was great to work with and very professional. The world ford service department is very clean and user friendly.
Honest mechanics and the service advisors were prompt and helpful. They must be backed up as it did take some time to get my vehicle back but it cost much less the I thought and less they they quoted me originally.
The guy that helped me was awesome. Enjoyed the waiting area. Will be back again
I worked with Danny the last few times I’ve been at World Ford Pensacola. Every time he’s been outstanding. I actually drive little further just for his service. Can’t recommend enough.
The service center was clean, all of the vehicles that entered were promptly handled. Our service person was very personable and easy to talk to.
Service was amazing and the representative named Austin gave amazing assistance. Had my truck back in less time than I thought. Very happy with service.
When I brought my vehicle in for repair it appeared the problem would take several days to diagnose and resolve. Fortunately the technicians were able to make the necessary repair in one day. I appreciate their efficiency.
Miranda at the service department was very attentive and professorial during my visit for service. She noted down needs and concerns and got them all serviced and taken care of. I was out same day with my truck. Always come here for my service needs, highly recommend.
Good job Being the only Ford dealer in town. Fast service, friendly staff. Will use again
Thoroughly satisfied with the customer service, as well as the preventative maintenance.That was performed on my 2016 F-150.
Thanks much Bryan Kincaid for your assistance and knowledge of the Ford Broncos. Dave Smith
polite and helpful staff. very quick turnaround, my ugly work truck looked and smelled better after they worked on it. so they gave it back to me better that what I turned it in
I had a wonderful experience at World Ford getting my oil changed and touchscreen display fixed. Robert was very informative and professional. The service was performed in a very quick and timely manner.
Check in process is like a well oiled machine. Reception area clean and comfortable. Pleasant experience!
I have only had good experiences here, the service has always been timely and reasonably price.
Tech kept me posted all along the way. Thank you Austin for all your help
My experience went very well, the staff was friendly and the service was exceptional. I had a truck bed cover installed on my truck and the install took less time than estimated and the mechanic was very honest about the installation and made sure I was satisfied with the product.
Valet service is great. Driver, Jason is very personable. The type of person you need.
Dropped my truck off for an oil change. Great customer service by Bryan Fitterlin. He ensured my wait time was minimal.
Don’t make me do this if you want me to do the survey. I don’t have time
Very nice atmosphere and nice workers! Very helpful and nice! I love my Ford Mustang!!
In on time. No delays. Work completed with no issues. Picked up with no problems
Super easy to pull in to their service center, Austin was great! The waiting room was very nice with plenty of seats, coffee and water, and a tv with status updates on your vehicle.
World Ford has friendly professional service representatives; the Service Department is outstanding as well, overall a nice Ford dealership providing good service
Enjoy our service advisor, Brian Fetterling. However, The ladies who answer the phone at the dealership do not seem to know much about the employees in the service department. In trying to reach Brian, we were told he was not there and would be out for a while. He was working that day and got our message that we left on his line and we were able to schedule our appointment. The service advisors should be able to leave a message on their individual line so their customers don’t have to get the wrong information from the front area.
Car was as promised! Robin, the sales associate, was patient, kind, and knowledgeable. Kyle, in finance, went above and beyond.
Brandon was very helpful and professional. He went above and beyond. He deserves 6 stars!!!
This service appointment went well. Katie, my service advisor, was professional and friendly. Only had my car overnight and resolved the warranty issues. Wish you didn’t use a call center for appointments and wish you provided customers with loaner cars when repairs can’t be completed the same day.
Treated really well and made good deal on my 2020 f-150. Will be back.
The service was good but I was dissatisfied with the price gouge. I was shown that the original price for the oil change was around $75 After the service was complete completed, I was shown a bill for $105. I appreciate the work and thoroughness of the mechanics, but I Did not appreciate being blindsided with the total.
Team member was very friendly and polite. Waiting area was clean and professional. Listening to country music in the waiting room was a downer. Overall a good experience.
From sales to service the entire staff have been top notch! This is the 2nd vehicle purchased from this dealership and I will continue to shop here first.
Had appointment to drop off my truck for repair's, was then told that it would be 5-7 days before they could look at it. Why have a appointment when they can’t look at it for a week
Miranda is an exceptional service technician. She is very skilled and knowledgeable. Always making you feel comfortable and important. Always my go to person whenever I bring my vehicles in for any kind of maintenance!
Good reputation. Mostly friendly staff. Sometimes treats you well and looks out for your best interests
We're happy to work with me, very accommodating and kept me up to date on the service
Robert provided great service! The service was fast and I was provide updates of the status on my bronco while waiting. Great job Robert and World Ford Pensacola.
The service rep, Austin, was great. I’d give him a 5. However, the service costs were outrageous. They offered me about $500 more for my vehicle as a trade in than the total service was going to cost. I left without having anything done and it cost me $247 just to tell me what was needed. I’m taking my vehicle elsewhere for repairs.
I dealt with Austin Sims and he was amazing! Very polite and helpful keeping me informed about the progress of my car.
Everybody at worldford that I encountered,were very friendly, very courteous and very helpful. Everybody was well informed in their department. I'm extremely, extremely happy with dealing with world Ford. I'm not from Pensacola. I had motor problems on my way from Savannah. Georgia to Texarkana, Texas. But I certainly thank God that my engine failed when was close to world Ford.
Friendly service.. waiting area clean. Wait time was within expected time frame. Checkin was timely.
Always exceptional, complete, and timely service, and Bert lived up to that today! Great Truck, Great service!
Austin was a wonderful help. Great communication skill and detailed with the questions I had.
Very helpful and professional staff. Asked the right questions and got my truck taken care of
For employee pricing is were it is at i got a great deal and good price i will buy from world Ford again !!!
Brandon was amazing! From start to finish he made sure all of my questions and concerns were answered and addressed. If you’re needing assistance with car service I highly recommend him!
Nice facility with a lift to service our motor home! The representatives for service Austin listened to what I wanted performed. Specifically the synthetic motor oil that Ford recommended not some mixture of 1/2 synthetic 1/2 regular oil that someone actually recommended?
Super clean facilities. Prompt service upon arrival. Comfortable waiting area. Thorough followup information. Great customer service.
Fast service, neat and clean waiting area. Would recommend to others. Easy in and out.
The whole experience was very pleasant. A very kind valet came to my house to pickup my truck and returned it to my house when everything was done. They kept me updated with text messages during the whole visit.
Robert Karwack was awsome! Explained everything thing, and answered all our questions!! Awsome job. Definitely be back!!
I dropped my truck off for repairs on March 10th, and they told me it would sit in dispatch for 3-4 days before they even thought about diagnosing it. No big deal, right? Fast forward to March 27th, and I stop by for an update, you know, because it’s totally normal to leave a vehicle for three weeks without any word. I ask them to call me with an update, and they assure me they’ll get right on it. Cut to March 31st, and I get a lovely survey asking how they’re doing. Oh, let me think—...
Jeff was very attentive and responsive to my needs. While my car was in the shop for a warranted issue he stayed in touch with me and made sure to let me know when I could come pick it up as soon as it was available. Jeff made the process as smooth as possible.
World Ford was great, specifically Danny. He was very helpful and answered all of my questions and any concerns I had. I would recommend to others.
Excellent customer service by Jerry. I came in for an oil change and filter. He recommended that an engine air filter be replaced. Yes it definitely needed replacing. I felt like I was the only customer being served. I waited a relatively short period of time and was on my way home. Thanks Jerry for your dedication to service. I appreciate you and your maintenance crew. Looking forward to the next service.
Great and timely service! Accommodated me very well with a Lyft ride to my bank today, while service was being done! Very professional!
Sales service was fantastic. Finance was not very pleasant due to finance person not following buyers desire on how he would do his financing.
Fast, dependable, trustworthy, treats people with kindness and respect and compassion and Miranda was very helpful and kind.
Brandon was great to work with. Wait time was minimal and attitudes were great.Thanks
Brayden service was excellent and he provided all the information I needed and customer service to another company on my behalf. Brayden was very helpful and attention to details even when we test drove the car. I even took a picture to show my appreciation for all his help. Thank you Brayden.
Fast service. The service tech was great to deal with which made everything during my visit enjoyable.
World Ford did an excellent job servicing my F250 Ford pickup. I highly recommend them for future servicing.
Great service today. Had a couple of quick things done and was out after waiting one hour. Thank you!
Robert was professional and courteous to work with. I would recommend others to work with him
All work performed as agreed. Suggested some additional stuff after inspection which I agreed to. Was done promptly. Waiting room was good. Will use again
I was really impressed with my service man, Bryan. Took care of me upon arrival and came to get me as soon as they finished up with my Truck. He also called me the following day to follow up to make sure everything was ok with my service.
I brought my Focus on because the dashboard started separating. I have the Platinum ESP coverage from Ford. Dealership said the car is too old & did nothing to fix it. Service advisor worked hard but overall a poor showing for Worl Ford & Ford in general. Zero support for their products. The car only has 55,000 miles and is in otherwise excellent condition & was bought at World Ford. That won't be happening again.
Katie was excellent, got us checked in quickly, was very friendly, and was great with communication. Service was quick, no complaints.
I was in and out with no hassle and all my questions were answered. Very happy with the service.
It was great I am looking forward to tell people about my truck. Thank you
Service representative was qick and courteous. The service was fast. I liked the email update to let me know everything was good with the car.
Took my F150 in for regular maintenance service and had phenomenal customer service from Katie in the service department. She was extremely helpful, knowledgeable, and friendly. Top notch service from over any other Ford service department I’ve had around the south.
Best new car buying experience we’ve ever had. Dalton was super helpful and knowledgeable - ask for him by name!
Robin was the absolute best! She listened to what I needed and got me the best car for the best deal. You won’t find anyone better!!
Pensacola Ford is great! An oil change is cheaper than take 5 oil. Just got a wheel alignment cheaper than any where else with the coupon they sent out. Thank you so much! The coupons make it affordable for me!
They were very respectful to my needs the rep was available to answer any of my questions the service was done in a timely manner
Service advisor Robert was great but it took me 4 days to get to talk with someone and get an appointment scheduled
Even if an issue occurs they make sure things are corrected. Even if it means they reduce your cost for service
Had my truck way too long for 3 hr fix. I dropped it off on Friday the 7th. I called the next Wed and I was 7 in the queue. What was the number on Friday? I wish they would call me when I’m fourth in the que and I’ll bring it over. That way I could have been using my truck.
This was the worst experience I’ve ever had with a dealer. I was staying in Pensacola for a period over the winter and my F250 was showing a check engine light. I made an appointment and brought it into the dealer at the date and time of the appointment. I was told that it would be at least two weeks before they worked on the truck. I asked to make an appointment for two weeks in the future and they said they had to have the truck at the dealership to hold its place in line For the service ...
Robert was quick to answer any questions I had and kept me informed about the truck during the process.
World Ford does a fairly good job with routine maintenance. Item that need tech diagnosis can take several days to diagnose and even more to make repairs. Today’s service and service rep was excellent.
Ellen the service representative was very nice and helpful. My only problem is with payment system for World Ford. Frustrating that I could not pay with a check or make a payment online so I could pay directly from my checking account without using a credit or debit card. My debit card had a $5000 limit that I could not change. All that was needed was an online payment system.
I would like to thank Brittney the Manager for her leadership. Then I want to thank Austin and Brittney for they’re AWESOME! customer service!
This dealership was so quick to respond, very efficient and fantastic customer service. I have a new place to take my car now. Awesome employees!!
Very friendly and fast service I have no complaints and they worked with my schedule
Very kind and knowledgeable. I was treated very well and keep informed and made comfortable while I waited
We were 100% satisfied with World Ford thanks to Matt, Sonic and the finance team. They all went over and above for us! Sonic is an amazing sales manager he really worked hard to make us happy. We will definitely be repeat customers!
Marco my sales rep did a great job. Got us the vehicle we wanted and handled the purchase perfectly.
Absolutely excellent service and friendly professional staff everyone was the top of their game. Thank you Word Ford
Quick service and a comfortable waiting area. Service tech was knowledgeable and friendly. I would recommend dealer to anyone.
Very professional and helpful. Service Rep did a great job and was vey friendly and informative!
Yesterday, I had my 2019 Edge picked-up and returned for its 60,000-mile service. I gave the Service Person a list of items I wanted done. And I told him that I did NOT want the Oil Changed or my tires rotated. I told Austin I did NOT need these things done because since I haven't received a reply (after 8 attempts), I took my Edge to Walmart and had new Michelin Defenders installed, and a Synthetic Purple Oil and a K&N Filter change completed. I had just had this work completed less that 300 miles ago! They did NOT even ...
The service team is always friendly, thorough and professional. They are also very knowledgeable. I’ve never had an issue with any service they’ve provided. I really appreciate the shuttle service they’ve provide as well. Saves me a ton of time. Love getting my car serviced here!
Enjoyed working with Logan on the purchase of our Bronco at World Gord in Pensacola.
Good customer service representatives. Made sure to keep us up-to-date when repairs are being done.
Always very excellent and professionalism displayed. Tim, the service agent was extremely proficient and mannerly The work was done expeditiously and with care.
After driving from NM to Pensacola in a 2020 Ford Explorer and wanted to check everything out. The see was great from beginning to end! Attentive advisor and was done quickly! We will return for service when needed.
Very good customer service. Great communication from the beginning to the end. Would highly recommend
Great buying experience. World Ford had the car I was searching for.My salesman Luke Perry helped me to find exactly what I wanted.Luke was very cordial and knowledgeable about Ford vehicles. Got a great deal .Everyone I met at world Ford was friendly and helpful from the sales to the finance. I would recommend World Ford to anyone looking for a new car.