Customer Testimonials
Clean and efficient reception and waiting area. Service performed with in the time and price quoted.
The service department was great. Miranda has handled several of my service visits and has been great source of information each time.
They did a great job of getting my service done and getting me back to work.
Quick Trip for normal servicing, the maintenance staff were quick to get my vehicle in and updated me throughout the process.
The service department was excellent and efficient. Miranda was extremely helpful and great to work with.
Friendly service advisors who wanted to make sure that you and your car were well taken care of
Was greeted and moved into the service area very quickly. Service was finished very fast also.
Great service as always and much appreciated! Thank you so much! I would recommend World Ford!
Excellent service department. Preston was helpful, got my Explorer in quickly, and no issues. Like the comfortable and clean waiting area with good coffee!
What a great experience. From the time I walked into the front door till the time I purchased my vehicle. My sales person, Mr. Jones, made the experience very pleasant. Explained all the details to me, and there were no surprises a wonderful experience.
Preston and the service team at World Ford Pensacola were outstanding from start to finish! Their expertise and proficiency were evident throughout the entire process, making everything smooth and efficient. They ensured I was updated every step of the way, providing excellent communication. Preston truly went above and beyond, delivering exceptional customer service. Highly recommend their team for a professional, streamlined experience!
I recently purchased an F-150 from World Ford Pensacola, and my experience was amazing thanks to the outstanding team there. Michelle and Matthew, were incredible to work with. The dynamic duo are incredibly knowledgeable and really patient, guiding me through every step of the process with professionalism and care. They listened to my needs and ensured I found the perfect vehicle. Steve, the director of finance, made the financing process smooth and straightforward, providing clear explanations and great options. Overall, the customer service was top-notch, and I highly recommend World Ford Pensacola for anyone in the market for a new ...
Good service and up frount with how offerings were made. Everyone was professional and smiling.
Kevin was great. Service was outstanding. Will come back for my car care needs. Thanks
I compliment Kevin for his friendly professionalism. He kept me up to date as the work on my truck progressed and he answered all my questions. Your whole team was friendly, polite, and engaging. More than once, a team member reading my face would ask…Do you need something? I asked about some unexpected work that was very expensive for me, he called your tech to his desk, we met and he brought me back to my truck and showed me the part that needed to be replaced. His superior stepped in and gave me additional explanation. Good team. Now ...
You guys stepped up your game, it was relatively quick. My rep wasn’t around to check me out and another rep was quick to help.
Kevin was extremely helpful in getting my system update done for my Explorer! He was able to get it done same day for me, and it’s been flawless since!
Judy in Service is a true professional and caring. World Ford has been maintaining my vehicle for over six years, never disappointed!
Very pleased with Marco he done an amazing job at getting my deal done Thank you
World Ford has been a reliable and cost effective service provider for my Ford chassis RV since I purchased it in 2020. They service representatives are courteous and have done a great job in meeting my service needs. Greg Strader
The personnel at this dealership treated me well from the moment of service until check out time. Thank you World Ford Pensacola!
Brian is awesome to work with because he make sure that your vehicle leaves in a better condition (safe).
Was a pure pleasure to work with Matt and Trina, they both went above and beyond
Judith was amazing. The entire experience was simple, quick and the final price less than quoted. I was very pleased with my service at World Ford.
Great service at check in and a short wait for help. Nice waiting room and people.
My sales man Marco was amazing he made me feel comfortable no pressure just an amazing experience
Courteous and dedicated to finding us the right deal. Leistened to our needs and wants and delivered
Ryan at the service desk was very personable and the work was done quickly and cost was very reasonable.
Quick service and always keeps you updated on your vehicles progress. Very nice waiting area to relax in while you wait.
The dealership was right on time and the agent that helped was great. Exceeded might expectations
Kevin was my service advisor and did a great job of keeping me updated throughout the maintenance process. He explained the charges and expected maintenance time. He was also friendly and easy to chat with. I would definitely go back to him in the future.
Brian Fitterling is a great asset to World Ford Service! I would recommend World Ford to anyone.
great service as always.. communication with me was great and that is much appreciated. it took a bit longer than expected but i appreciate the tjoroughness of inspection to catch all discrepancies that need adjustments.
I had an oil change completed and Danny, service technician, was extremely polite and efficient.
Awesome service, very professional. Kept me updated through out repairs. Helped me arrange financing for my tires as well.
Service department did well. Katie service advisor was prompt and listen. Tech John was very thorough in diagnosing and repairing
Awesome service today when I took my car in for oil change and tire rotation!
Very quick service tv in waiting room worked off and on and no snacks little disappointing
The staff at worldford always treats me and my family very well. We have multiple vehicles serviced with you all on a regular basis.
My salesperson was fantastic. He found me the perfect truck. Helped me get my old truck traded in as well.
Ryan, our salesman, was very attentive and friendly but not pushy. We appreciated his knowledge about cars and their performance. Ryan was a great guy to work with in buying our Explorer!
World Ford Pensacola service has consistently provided great customer service at a fair price and always stands behind thier work which is why I’ll keep taking my vehicle to them for service and repairs. All their service writers have been awesome and have taken great care of me.
The Salesman was not pushy which I liked. They kept me informed what was going on. The Finance person was very helpful with explanations on cost and very helpful. Enjoyed talking with her.
Great and done under 2 hours rep was outstanding and provided up to date if any thing was found
Did a good job getting booked for a oil change and tire rotation . In / out fast .... Thanks Judith
Had the works coupon, left at home. Had service done. Paid more than the 39.99 price. Ticket closed. Now I have a credit with would ford. Not happy with that.
From the initial call to schedule the appointment to the check out process, everything went well
Very fast sercice, and awesome people to work with. Only complaint was they left something greasy on my armrest
No gimmicks. Had up front pricing. Straight shooting throughout, and Matt Garfinkel is THE dude!
Outstanding Supporting from management and staff. The facility was very clean for waiting. The maintenance department stayed in touch with me throughout the process
Danny McWatters was PHENOMENAL! By far the best customer service I've EVER experienced!! You won't be disappointed!
They do a good job the wait time is just excessive, it took 2 hours for an oil change
Great service Great people and great work Clean shop knowledgeable staff Above and beyond expectations.
Nice clean dealership, knowledgeable/pleasant staff with a huge selection of Ford vehicles. No hidden, and well priced vehicles.
It took Ford 13 months to fulfill my order of a Ranger, unacceptable performance. Dealership experience was great.
Sonic and Marco go way beyond the call of duty to help me get my deal done! This will be at least 5 vehicles I have bought from Sonic.
Staff was knowledgeable friendly courteous and helpful and made buying a new car quick and easy.
They do really good work and thay get it done pretty fast and thay have grate people to help you
I came looking for a specific truck and worked hard to find me one. Nash was my salesperson and was great to work with. We found out that one was on order and he kept me informed all along the way with status updates until the truck arrived and we closed the deal. I really appreciate the customer service of the sales team. Nash was incredible.
We are traveling to CA and ran into a fuel Injector issue. Meramda and crew got right on it. Thanks
The service associate was very good at collecting the information got me in and out provided a ride back to my house called me back three hours later had me picked up and the vehicle runs great.
Miranda did a wonderful job and kept me informed of every step of the way.
They need a better system on working on cars. My car was in the shop from the 24th to the 27th of July. I called Judith 3 or 4 times never got a call back. They didn't do a couple of things. The didn't heck on the recall on the door. The gas problem I am having.
World Ford is a clean, well run establishment known around Pensacola for a number of years. I was impressed with the F150 that was prepared for my inspection. Marco, the Internet Sales Manager represented the Company well. He seemed a little pre-occupied and probably should have assigned a Salesperson to handle me but I felt special. The Price of the Truck I purchased was fair but not perfect. We hope they will back their product with equally great Service. Thank you World Ford.
I have used these guys in the past and they also have great customer service
I have done business with world Ford Pensacola for many years and service is excellent
I am Pleased with the work performed and service communication. Techs are professional and well trained.
I was very pleased with the ease of getting scheduled for an appointment for service.
The don good but I Had appointment at 10:15 and I got there at 10 and it took 2 and half hrs to change my oil I had ask the Matt if it was ready I know my truck set inside for at lease 45 min before I had to ask if it was ready
Judith gave outstanding customer service, explained everything to me & kept us informed. I’ll definitely ask for her if we need service again.
World ford is awesome. Great service with every visit. Miranda is the best advisor here.
Katie is the best service writer I’ve ever had at a dealership. She’s awesome…
Michelle Robert's was awesome.She was very easy to work with.L9ve my car.
Judith was very nice and professional. She took the time to explain the service and kept me informed throughout the process.
Sale Rep Laron Smith as went above and beyond to make sure that his customers are taken care of. His dedication to make sure they are happy with their purchase from beginning even beyond the purchase.
Professional, efficient, prepared. Inventory met our needs. Not high pressure, found every discount we qualified for. Blake was great.
The dealer was willing to work with the customer to get the best deal for said customer.
Nice , clean, friendly people great service. Good prices, and comfortable waiting area. The inventory is Hugh if your looking to buy a new vehicle
My sales person Matthew was great to work with and buying my car was extremely easy.
Fantastic service, was able to get a repair same day. Judy has been the best service advisor that I have had the pleasure of meeting at World Ford.
Amazing experience. The sales rep was fantastic and obviously loved the product and was motivated to share more information. Other dealers seemed to not have as much knowledge on what cars they were selling but she did. It genuinely got me more excited to buy the vehicle and motivated me to end up purchasing. If I had a similar experience as I did to other dealers I likely would’ve walked away sooner. Financing was a breeze and the finance person I had (Trina) was fantastic and I could tell was doing the absolute best deal she could for me. ...
I feel that check in and out in the service center is disorganized. Lot of employees walking around leaving customers in disillusion.
Service attendant and department absolutely amazing! Friendly, polite, & very informative! Smooth transition & comfortable waiting area.
No hassle straight forward always to the point knowledgeable service writers and parts department personnel
I had a recall on my F150 and World Ford Pensacola completed the work quickly and efficiently. The staff were friendly and the facilities were clean and well maintained. I would highly recommend them to friends and family.
Everyone was very helpful and professional. Marco made it an amazing experience! The service department was excellent as well,Katie was on point! Thanks so much! -Dmaj
I was taken care with great professionalism and i was advised about how to take care of stains in my seats by using my warranty
Went shopping for a used car for my son and Marlon Graham was fantastic! He was a pleasure to work with and got us where we needed to be! He is hands down the BEST car salesman I’ve ever worked with! Highly recommend him and World Ford in Pensecola!
I have always got treated right with World Ford
Bryan was amazing!! He made the process super smooth. Adam was also awesome! Great team.
My service rep, Judy, was very efficient. She kept me informed all through the process. She made an Uber available if I wanted one. Very satisfied with World Ford Service Department!!!
If you’re looking for a vehicle, do it with Chris Jones! He helped with my Bronco order; went through everything with me, explained the process, and made it a point to let me know and be available as soon as my Bronco came in. It took a while to get my Bronco, but when it came in, Chris made this a seamless process and took the time to go through all of the features of the vehicle with me. Everyone at World Ford was welcoming and friendly. Great experience and customer service!
Quick fast friendly service
I recommend the service. I went in without an appointment and figured I’d be there most of the day but it wasn’t bad considering I just drove in for service. They informed me that it would take longer and offered transportation to where ever I needed to be if needed. The wait wasn’t near as long as I expected and I was constantly informed about the service progress.
Judy Lachance did me great with her excellent professionalism!
Marco was so helpful friendly patient and the total experience from start finish was Quik and easy
My adviser was amazing . Got me a good price and worked it out for me to afford my repair. Thanks
Profesional service.I was in and out in a very short time.. They gave me a ride home and a ride back. Highly recommended
Great customer service, nice clean facility.
When I called to make appointment to get maintenance done on my truck Mike got me scheduled for the next morning. Fast, courteous and professional service. While doing maintenance on my truck advised me of other maintenance that should also be done at my option of getting it done or waiting till later time. Completely satisfied with service advisers and maintenance completed on my truck. World Ford provided Urber service to take me back home while my truck was being serviced.