Customer Testimonials
I had my truck serviced today on a recall items. Anna from service department was knowledgeable on the service items and time frame to the length of time to fix. Great job thank you.👍👍👍👍👍
Marco & Adam were awesome!! Great job guys. My family and myself thank you both for a job well done.
They Got me back on the road in less than 2 weeks. My Tire rods are back looking good and Bryan was a xxxx good service advisor. I will be coming back for regular service work
Bryan Fitterlin was our Service Advisor. He did a great job making us feel welcome. We are from out of town and needed to have our F250 serviced. Bryan was truly a pleasure to work with. We will use World Ford again the next time we are in Pensacola.
Bryan Fitterlin was my Service Advisor and he did an outstanding job. We are from out of town but our F250 needed services. Bryan made it feel like we were part of the family there. We will use World Ford again the next time we are in Pensacola. Well done.
I was very pleased with my experience at World Ford Pensacola. They made sure I was very comfortable while waiting on my service. The service took longer than I expected but the Technition took the time to explain how this sometimes happen. There were no surprised charges which made me very happy as well. I would defiantly recommend.
Marco was great and was wonderful to deal with! We will be using them for our next vehicle.
world ford pensacola service dept. very good chris garrido service advisor was helpful and knowledgeable.
Marco was everything you would want in a salesman. Personable, knowledgeable, down to earth, understanding, and not pushy at all. I understand why he has all the awards. I would be happy to work with him in the future. Andy did an excellent job completing my paperwork quickly and keeping me informed of everything I needed to know. He also made me laugh. The only issue was with the detailer and the truck itself being dirty on the inside. I noted the truck was dirty after it had been detailed so it was sent back. The detailer looked offended but ...
filed a claim throw my insurance , and i decided to use World ford to fix my car. same day Doug Kirk called me and we arranged everything. Doug one of the best to deal with. he is knowledgeable and accurate and honest. respectful and will follow up with you all the time. the only problem i faced is the delaying parts . he had to email and call and follow up with the parts people and wait days just to provide him with the part we need. he even drove by the GM dealership to pickup the part. thank you Daug
filed a claim throw my insurance , and i decided to use World ford to fix my car. same day Doug Kirk called me and we arranged everything. Doug one of the best to deal with. he is knowledgeable and accurate and honest. respectful and will follow up with you all the time. the only problem i faced is the delaying parts . he had to email and call and follow up with the parts people and wait days just to provide him with the part we need. he even drove by the GM dealership to pickup the part. thank you Daug.
Went shopping for a used car for my son and Marlon Graham was fantastic! He was a pleasure to work with and got us where we needed to be! He is hands down the BEST car salesman I’ve ever worked with! Highly recommend him and World Ford in Pensecola!
I have always got treated right with World Ford
My oil change and tire rotation was conduced very satisfactory. Ryan Joyner was my Service Advisor. I was very satisfied with Ryan and the service I received.
I was a bit skeptical about leaving my vehicle for a week. It overturned my decision when I had my car towed to the dealership and Ryan contacted me as my service advisor. The overall experience was a satisfactory one, considering the experience I had before I decided to get it towed. I would like for Ryan to be recognized for delivering great customer service and keeping me in the loop with the results of my vehicle. Also, the technician that worked on my vehicle. I will definitely return for any future services that my car will need.
I have had non warranty repairs and maintenance on my F150 in the past at World Ford. This particular service was diagnosis related. The service adviser I had today was Katie. The technician whom conducted the repairs and diagnostic work previously as well as today was Ian. Both Katie and Ian have great dispositions about themselves and were very informative and transparent when answering my questions and going over my repair options. Katie even went as far to provide an Uber for me so I could tend to other things in the down time. Katie and Ian’s grassroots approach ...
Was several days waiting for service, but I spoke everyday with Bryan.very very helpful
Marco was great. We brought a truck over from another dealership and he gave us the correct quoted price which led us ultimately purchasing our vehicle from Marco due to his honesty.
Bryan was amazing!! He made the process super smooth. Adam was also awesome! Great team.
My service rep, Judy, was very efficient. She kept me informed all through the process. She made an Uber available if I wanted one. Very satisfied with World Ford Service Department!!!
If you’re looking for a vehicle, do it with Chris Jones! He helped with my Bronco order; went through everything with me, explained the process, and made it a point to let me know and be available as soon as my Bronco came in. It took a while to get my Bronco, but when it came in, Chris made this a seamless process and took the time to go through all of the features of the vehicle with me. Everyone at World Ford was welcoming and friendly. Great experience and customer service!
Quick fast friendly service
I recommend the service. I went in without an appointment and figured I’d be there most of the day but it wasn’t bad considering I just drove in for service. They informed me that it would take longer and offered transportation to where ever I needed to be if needed. The wait wasn’t near as long as I expected and I was constantly informed about the service progress.
Repeat customer, about time the dealership spends some money on the service department. Looks awesome, and always great service. Newbie Micheal was on point, courteous & professional. Thanks again for taking care of truck.
Judy Lachance did me great with her excellent professionalism!
Excellent experience with salesman Luke Webb. The buying experience was straightforward and transparent, without pressure or hassle. I highly recommend World Ford based on this experience and will be a repeat customer.
Blake and the rest of the service staff were great. Kept me informed as service was getting completed. They obviously want to make your service experience positive and they did. Well done!
Ryan Joyner gave us great service when we brought our truck in for repair. Very nice guy
Marco was so helpful friendly patient and the total experience from start finish was Quik and easy
My adviser was amazing . Got me a good price and worked it out for me to afford my repair. Thanks
Profesional service.I was in and out in a very short time.. They gave me a ride home and a ride back. Highly recommended
Great customer service, nice clean facility.
When I called to make appointment to get maintenance done on my truck Mike got me scheduled for the next morning. Fast, courteous and professional service. While doing maintenance on my truck advised me of other maintenance that should also be done at my option of getting it done or waiting till later time. Completely satisfied with service advisers and maintenance completed on my truck. World Ford provided Urber service to take me back home while my truck was being serviced.
Mike Herman was friendly and helpful. Work appears to be successful. However, I’ve been Ford loyal too long to be denied a rental. Will be considered on my next purchase.
Have bought several cars there. Always treat me fair
Justin M., at World Ford, has gone out of his way to make sure all my concerns and needs were met. World Ford needs more service writers like Justin! Awesome guy! Happy customer!
Westley was awesome handled everything flawlessly
Blake, Frank, Jason super great people. Best Ford dealer. I been to them all. 5 star operation 5 ⭐️
World Ford has done everything they said and on time. The help has been very dedicated in their work. They have taken care of my recalls making the process very worthwhile. Thank you Justin for all of your help.
It’s always taken so long to look and search for a vehicle. I was actually there to look at a different vehicle and as I pulled up it was being driven off the lot! I met with my salesman and he gave me a few other options to choose from. I made my decision and Marco took it from there, I was in my new Nissan Rogue within 6hrs! By far the best experience ever I will be back in the future when I’m ready to trade ! Thanks Marco for all your help I love my World Ford ...
Good timely service , good service advisor
Charles is the most helpful Service advisor he does. What he can to take care of my needs
Earl made the whole car buying process the easiest it’s ever been for me. Out of 20 years of buying vehicles, this was by far the best experience. He was super friendly and didn’t rush any decisions. I would recommend him to anyone who is looking for a vehicle.
Katie was very good at her job and knows the way around the business
Like the set up in your service area.
Mike at World Ford went above and beyond to get us back up and running after having our catalytic converter ripped off our vehicle while we were on vacation at the beach. I am forever grateful to him and the others at World Ford for taking such good care of us. They truly cared about the predicament we were in and made sure we got our repaired vehicle back in time to drive home from vacation and prevented a 1000 mile return trip! Thank you again so much Mike!
Great service and very prompt.
Thanks for your fast and excellent service
Mike ~ Thank you for excellent service and for taking care of my Edge aka Black Beauty.
Blake! Hell yeah brother 👍🏻
Justin was just great. if I need the dealership again I will look for Justin.
Diamond Customer Service during recent service of my 2020 Ford Mustang! Miranda is the best in the service dept
I had our 2021 F150 serviced for the first time this morning. Service department took care of recommended service items and completed inspection in a timely manner. Well done World Ford Pensacola Service Department and Mike Herman, Service Adviser!
Katie was exceptional in the service department
Very helpful. Answered all my questions. Reasonable prices.
good buying experience. the only negative is having to write a minimum of 25 words on this survey. i almost did not fill it out at all.
Very friendly staff always easy to deal with
I was on Pensacola Beach ,stranded from out of state here with a problem with my Eco-Sport. I worked with Chris in the service department and he made sure my car was fixed as quickly as could be , even with the part on back order. Thank you Chris and all those who got me back on the road as soon as possible. I’m in this area a lot. When I’m ready to buy again I will be looking you up World Ford!!! THANK YOU again!!!
RV broke down with no warning. Had it towed and they worked their magic. Listened to us and found the problem.
Marlon was our sales guy…. I will tell you that I have never had a more smooth and enjoyable experience buying a new vehicle. We bought a 2021 Ford F-250 SD Lariat and I’m telling you that this beautiful truck had just come off of the hauler and we were able grab it. We had interactions with a couple of other sales guys there just in passing as well and they were all very friendly. Would definitely recommend these guys.
My service representative was Justin and he did a great job handling my f150 service. I drive 200 miles to World Ford for my service because Justin gives me the attention I expect...thanks Justin on a great job!
I've always been treated fairly
Friendly people. Treat you like they really care about YOU the person, not just another vehicle rolling through the line.
We come into town for a graduation and wanted to look at a new vehicle so Nash come out to greet us and we told him we were looking at an expedition he was so helpful and we drove a couple they had and was very patient answering our questions. We had to go to the graduation and he took care of all the paperwork for us and went after to pick it up the experience was great. Would highly recommend.
The service is great and the service person name Judy was awesome
HUGE shout out to Judy and the men at the service department. My husband and I we’re running errands when his diesel F 250 made a awful noise and started not running properly. We pulled into the service department and Judy and the guys had no appointments and no diesel mechanic . But they popped the hood and saw a busted hose and checked to see if they had one in stock. They did and popped it in for us and we were on our way. So nice to find good helpful people in the world. Thank you all so much. ...
Took my car there for service and Justin M. Made sure my vehicle and I were taken care of. He explained everything and is excellent to work with
Quick easy kept me informed. Best of all I asked about tires and Katie said I was good for about another year.
I've used WF several years, always gotten good service All associates are courteous making you comfortable during your wait. The service of my vehicle has been done right. Kudos to Judy. she's been one I have delt with .She informs me of the needs of my car. I will definitely be back.
they are very helpful and professional
Appreciated how fast and helpful everyone was. They made an easy fix out of a frustration with buying a used car from another dealership. Thanks!
Justin Milton did a great job getting my car in and getting it serviced in a timely matter. I stood waiting 10 minutes for someone to help me but was ignored by 6 different people who weren’t with customers. Justin came out of the back and approached me immediately asking how he could help. Staff like him is why I go to World Ford for purchases and service.
Mike Herman was one of the best customer service reps I’ve ever had. He was very thorough and knowledgeable. I came in to repair a damaged wheel assembly and ended up buying four new tires.
Love my new truck. This is my forth vehicle from World Ford. I got a great deal each time
Trade in and stock were the two things I like the most.
Quality work with reasonable prices
Excellent service in a timely manner. Customer service was also on point I purchased both my cars from here and have all service completed for them here also. Great atmosphere.
Even his backed up as they were in the diesel section she was able to check my engine on light and fix the problem. I appreciated that very much.
I was able to have transportation arrangements and knew what to expect. Overall, it all worked out and was able to make it to work.
Every time I’ve come in for service, I always appreciate my service rep, Katie. She’s great and always so friendly and helpful! Today’s appointment was extra quick, too!
Friendly salesperson. Got the job done quickly. Good price.
Awesome folks! Marco and Sonic have sold me lots of trucks! Great people!
Our service advisor and shop foreman were fantastic in taking care our concerns and service needs.
We had a great time visiting with our salesperson and looking at new Ford trucks. Our purchase experience was quick and successful. Thank you World Ford
Katie was wonderful and took care of 2 vehicles in 2 days with recalls fixed and oil changes. Outstanding young lady. Thank you.
Good service and friendly staff.
Marco was very helpful and friendly. The Honda HR-V was my second purchase from World Ford. I am very happy with my purchase! Thank you!
I never thought I could find a car so fast that I could afford. But thanks to God and Robin Homer I have my car. Love u Robin. And thanks!##💋💋
People were very helpful Charles went the extra mile to help me
Buen trabajo buena atención
First time in for service and was very impressed with my experience and with Judy my service agent. Thank you
My purchase experience was great! Stuart Welch was my salesman. He had everything set up and ready to go. The financing went great. I've been using Ford Credit for 20 years. Nothing better!
Marlon Graham.... he is the salesman to look for!! The most professional, attentive, genuine, non-pushy..... the very best of the best!! Navigated a mustang purchase for us today. World Ford should be proud to have him!!! Thank you Marlon.... your customer service is second to none!!
Very friendly staff. Justin Milton was the best.
Stuart went out of his way to make sure we got the best discount on our new 2020 Ford Escape. We would go there again for another car purchase
I can always depend on world forward to take care of my new car. It’s quick in and quick out.
We recently purchased a used truck and were very pleased with the thoughtful service extended to us during this transaction. Marco Barlow showed persistent interest in this purchase more like a friend and less as a person pushing a sale. All the other staff was also helpful and tentative to our concerns. All in all it was a pleasant experience as we were pleased with the truck and dealership got a sale.
Great pricing and service
Under construction and there was a little confusion about how to bring in a high top van. The service advisor that acknowledged us Ryan was proficient at taking our vehicle in . A lot of new faces.
Really lovely team! Miranda was very helpful and understanding throughout my repair experience. We had trouble catching each other on the phone, so we texted. She helped negotiate flexible prices so I could get my car back on the road. Also, they’ve taken COVID seriously, so dropping off/picking up is entirely outdoors and everyone was wearing masks.
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